AnnouncementSecurity Updates and Alerts

Botdoc APP update regarding enabling SMTP configurations

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Due to a current change on our Outbound IP Address Strategy, we now have several IP Addresses that the connection could come from.  This IP address does not normally change, but if it does Botdoc will send an email in advance letting you know.

If you or your company has an IP Blocking Limitation due to Security, you will have to enable this List of IP Addresses on your SMTP Firewall , 52.165.168.40,52.165.227.9,52.165.224.93,13.89.185.131,13.89.186.120,13.89.191.30,13.89.185.138,52.173.147.98

Why we are doing this:
Timeout Errors may occur during SMTP set up, which means Botdoc servers cannot connect and send to the SMTP server to send the Test Email to validate the credentials inputted on the system.

If you have any questions or concerns you can reach us at support@botdoc.io

Thanks,
Botdoc Team

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