SECURITY CENTER – Your Source For Our Latest Security & System Information


 
Customer Security Responsibilities
SAFEGUARD PASSWORDS Keep your user passwords safe by following these tips.
  • Use a strong password that is difficult for others to guess and avoid birthdays, names, and pet’s names. Be creative: think of a special phrase and use the first letter of each word as your password. Substitute numbers for some words or letters. For example, “I want to see the Pacific Ocean” could become 1W2CtPo
  • Use more symbols and numbers in passwords. The reality is that longer, more complex logins are harder to breach.
  • Never write down your password or share it with others.
  • Never provide your BotDoc account login or password, credit card number, or other personal information via email or to unknown parties.
  Note: BotDoc will never ask you for your password.   Exercise caution using public computers (coffee shops, library, airport, hotel): Public web browsers can cache personal data and store login details. Always log off of web sites and clear the browser cache to protect your personal information, passwords, and accounts.   SAFELY DISPOSE OF PERSONAL INFORMATION Before you dispose of a computer, get rid of all the personal information it stores. Use a wipe utility program to overwrite the entire hard drive.   Before you dispose of a mobile device, check your owner’s manual, the service provider’s website, or the device manufacturer’s website for information on how to delete information permanently, and how to save or transfer information to a new device. Remove the memory or subscriber identity module (SIM) card from a mobile device. Remove the phone book, lists of calls made and received, voicemails, messages sent and received, organizer folders, web search history, and photos.   AVOID PHISHING EMAILS Don’t open files, click on links, or download programs sent by strangers. Opening a file from someone you don’t know could expose your system to a computer virus or spyware that captures your passwords or other information you type.   READ PRIVACY POLICIES Yes, they can be long and complex, but they tell you how the site maintains accuracy, access, security, and control of the personal information it collects; how it uses the information, and whether it provides information to third parties.  
REPORT ISSUES
System failures, suspected breach, or general incident If you are experiencing a system failure, suspect some type of technical incident or breach, or have a general issue, please contact us at support@short-save.com or click “Chat with us”   Suspicious Emails If you believe you may have received a fake email, forward the entire email – including the header information – to us at: support@short-save.com, then delete it from your mailbox.   Security Incidents/Breach If you find or suspect a security incident, please report this to us at: support@short-save.com
SECURITY ASSURANCE
     
 
Updates and Alerts
Routine maintenance, new features, fixes, updates and other important announcements!
(For best results please clear your browser history/cache after updates)

12/2/2017 BotDoc Planned Maintenance Outage/Updates

On Saturday, Dec 2 at 1am MST there will be scheduled down time to perform major upgrades to BotDoc.  We anticipate this planned outage will take between 1 to 2 hours to perform.

We’re adding some BIG features to BotDoc’s platform, which include:

  • Corp Team upgrades
  • Session Time-Out options
  • New registration page with email verification
  • Terms of Service updates

Affected Product/Service: BotDoc Interface

Expected Behavior:

BotDoc’s interface will be inaccessible during this scheduled maintenance.  Users Requests and Sends (inbound and outbound data/communications) will NOT be processed during this period.

Why we’re doing this:

BotDoc has received great feedback from its USERS therefore our team is expanding NEW features to our clients.  These new updates and features expand capabilities providing more advancements to our users surrounding the secure movement of data between two points.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us at support@short-save.com.

Thanks,

BotDoc Team

8/27/2017 BotDoc Planned Maintenance Outage/Updates

On Sunday, August 27th at 1am MST there will be scheduled down time to perform major upgrades to BotDoc. We anticipate this planned outage will take between 1 to 2 hours to perform.

We’re adding some BIG features to BotDoc’s platform, which include:

  • Requesting and Sending to multiple clients
  • My Contacts page – which allows you to select mobile and email addresses from a drop-down menu (like Outlook and Gmail)
  • Return receipts timeline for Sending which allows you to see when your client clicks the link you sent and see when your client initiates download of the document(s).

Affected Product/Service: BotDoc Interface

Expected Behavior:
BotDoc’s interface will be inaccessible during this scheduled maintenance. Users Requests and Sends (inbound and outbound data/communications) will NOT be processed during this period.

Why we’re doing this:
BotDoc has received great feedback from its USERS therefore our team is expanding NEW features to our clients. These new updates and features expand capabilities providing more advancements to our users surrounding the secure movement of data between two points.

We appreciate your patience and understanding. If you have any questions or concerns you can reach us at support@short-save.com.


BotDoc Planned Maintenance Outage – June 16, 2017

On Friday, June 16th at 1am MST we’re performing major infrastructure upgrades to BotDoc. We anticipate this planned outage will take between 2 to 4 hours to perform.

We’re moving BotDoc’s brain power to a much bigger, much faster server environment. Our recent growth has afforded us the opportunity to add extra capacity much sooner than anticipated.


Affected Product/Service:
 BotDoc Interface

Expected Behavior:

BotDoc’s interface will be inaccessible during this scheduled maintenance. Users Requests and Sends (inbound and outbound data/communications) will NOT be processed during this period.

Why we’re doing this:

BotDoc’s engineering is augmenting our network infrastructure to support the ongoing demand of our service. Our intent is to expand our capabilities to our clients with faster and more rigid security. This new infrastructure creates an environment to rapidly roll out expanded capabilities providing more advancements to our users surrounding the secure movement of data between two points.

We appreciate your patience and understanding. If you have any questions or concerns you can reach us at support@short-save.com.