Botdoc Subprocessors
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Last Updated March 21, 2022
What is a subprocessor?
In order to provide its services, Botdoc may engage third parties to carry out data-processing activities that involve access to customer data. These organizations, called “subprocessors,” are identified below with their locations and the types of services they provide to Botdoc.
Prior to engaging any third party Subprocessor, Botdoc performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations.
| Subprocessors | ||||
| Vendor | Operating System | Location | Purpose | |
| Microsoft Azure | Infrastructure | United States | Infrastructure | |
| Web Server | Virtual Machines – Kubernetes | United States | Hosts all the files to support corporate web application. | |
| DB Server | Azure – SQL Server | United States | Hosts the database to support the web application. | |
| Backup Server | Azure – Recovery Services | United States | Provides long-term retention for the database. | |
| Monitor | Azure – Monitor | United States | Monitors the services health and, generate alerts on any update in the services configuration. | |
| BitBucket | BitBucket Cloud | United States | Software version control | |
| Storage | Azure – Blob Storage | United States | Saves the binary data sent by the users. | |
| Mailgun | NA | United States | Service used to send emails to users. | |
| Twilio | NA | United States | Service used to send text messages to users. | |
| Atlassian Pty Ltd (Jira) | NA | United States | Software Development & collaboration | |
| Opsgenie | NA | United States | Operational incidents management | |
| Detecify | NA | United States | Vulnerability Management | |
| Authorize.net | Virtual Machines – Kubernetes | United States | Service used to process payments from clients/Gateway. | |
| Marketing360.com (authorize.net) | N/A | United States | Merchant Service Provider | |
| Google G Suite | N/A | United States | cloud computing, productivity and collaboration tools. Management & control for Teams. | |
| MailChimp | N/A | United States | email marketing service | |
| WordPress | Azure | United States | content management system based on PHP and MySQL. | |
| HubSpot | NA | United States | Marketing Sales & Service Tool (we can also see who opens emails) | |
| Zoom Info | NA | United States | Marketing lead converter | |
| MaxMind | Azure | United States | GEO IP locator | |
| PostMan | NA | United States | API Development Tool | |
| Datadog | NA | United States | Monitoring and Security for Cloud Applications | |
| Gusto | NA | United States | Payroll Software | |
| Breachlock | NA | United States | Vulnerability Management | |
| Calendly | NA | United States | Schedule Meetings via email | |
| DocuSign | Virtual Machines – Kubernetes | United States | Sign Documents (paper-free) & feature integrated into Botdoc platform | |
| Adobe Sign | Virtual Machines – Kubernetes | United States | Sign Documents (paper-free) & feature integrated into Botdoc platform | |
| Google Analytics | NA | United States | Analyze Data | |
| Zoom Video Communications, Inc | NA | United States | Online/mobile Video Meetings & chat | |
| CloudMaven | NA | United States | Salesforce plugin/integration | |
Updates
As our business grows and evolves, the Subprocessors we utilize may also change. We will provide notice of any changes to Subprocessors here which would include but not limited to (Removal, Adding or Updating.)
| Subprocessors | ||
| Date of Change | Change | Details |
| 3/9/2021 | Removed Rollbar vendor; erroneously classified as subprocessor | Following an internal assessment, we identified this vendor previously listed did not, in fact, process any customer data. For that reason, we removed them. |
| 8/6/2021 | Add Adobe Sign | Sign Documents (paper-free) & feature integrated into Botdoc platform |
| 10/15/2021 | Removed GoToMeetings | No longer use this company as Video Meetings and chat |
| 12/7/2021 | Removed Ostendio | No longer use this company as a security and risk management |
| 12/7/2021 | Removed Zendesk | No longer use this company for support and customer service issues |
| 1/4/2022 | Add CloudMaven | This Salesforce plugin is enabled via an integration between SF and Botdoc platform |