Effective July 1, 2026.
In order to provide its services, Botdoc may engage third parties to carry out data-processing activities that involve access to customer data. These organizations, called “subprocessors,” are identified below with their locations and the types of services they provide to Botdoc.
Prior to engaging any third party Subprocessor, Botdoc performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations.
This list of subprocessors is updated as subprocessors change. Customer-specific notice of new subprocessors that will process Customer-attributable Personal Data is provided in accordance with the Botdoc Data Processing Addendum (https://botdoc.io/data-processing-addendum/), Section 7 (Subprocessors).
| Vendor | Operating Environment | Location | Purpose |
|---|---|---|---|
| Microsoft Azure | Infrastructure | United States | Infrastructure |
| Web Server | Virtual Machines – Kubernetes | United States | Hosts all the files to support corporate web application. |
| DB Server | Azure – SQL Server | United States | Hosts the database to support the web application. |
| Backup Server | Azure – Recovery Services | United States | Provides long-term retention for the database. |
| Monitor | Azure – Monitor | United States | Monitors the services health and generates alerts on any update in the services configuration. |
| BitBucket | BitBucket Cloud | United States | Software version control |
| Storage | Azure – Blob Storage | United States | Saves the binary data sent by the users. |
| Mailgun | NA | United States | Service used to send emails to users. |
| Twilio | NA | United States | Service used to send text messages to users. |
| Atlassian Pty Ltd (Jira) | NA | United States | Software development and collaboration |
| Opsgenie | NA | United States | Operational incidents management |
| Detectify | NA | United States | Vulnerability Management |
| Authorize.net | Virtual Machines – Kubernetes | United States | Service used to process payments from clients / Payment Gateway. |
| Marketing360.com (Authorize.net) | NA | United States | Merchant Service Provider |
| Google Workspace (formerly G Suite) | NA | United States | Cloud computing, productivity and collaboration tools. Team management and control. |
| Google Analytics | NA | United States | Website analytics and traffic analysis for botdoc.io. Note: Used for website-visitor analytics only; does not process Customer Data transmitted through the Botdoc Services. |
| Google Ads | NA | United States | Advertising platform for botdoc.io website-visitor remarketing. Used for cross-context behavioral advertising to website visitors only; does not process Customer Data transmitted through the Botdoc Services. California, Colorado, Connecticut, and other state-law residents may opt out at https://botdoc.io/ccpa/ or by sending a Global Privacy Control (GPC) signal from a supported browser. |
| MailChimp | NA | United States | Email marketing service and customer transactional notification list |
| WordPress | Azure | United States | Content management system based on PHP and MySQL. |
| HubSpot | NA | United States | Marketing, Sales, and Service tool |
| PostMan | NA | United States | API Development Tool |
| Datadog | NA | United States | Monitoring and Security for Cloud Applications |
| Gusto | NA | United States | Payroll Software |
| Breachlock | NA | United States | Vulnerability Management |
| Calendly | NA | United States | Schedule Meetings via email |
| DocuSign | Virtual Machines – Kubernetes | United States | Sign Documents (paper-free) — feature integrated into Botdoc platform |
| Adobe Sign | Virtual Machines – Kubernetes | United States | Sign Documents (paper-free) — feature integrated into Botdoc platform |
| Zoom Video Communications, Inc. | NA | United States | Online / mobile video meetings and chat |
| CloudMaven | NA | United States | Salesforce plugin / integration |
| Acuant / GBG IDology | NA | United States | Identity verification, document authentication, and fraud prevention technology service provider |
| Auth0 | Multi-cloud (AWS-Azure) – Kubernetes | United States | Security authentication and authorization when social login and Single Sign-On is enabled or integrated. |
| Stripe | Virtual Machines – Kubernetes | United States | Service used to process payments from clients / Payment Gateway. |
| Brevo / Sendinblue | NA | United States | Backup service used to send emails to users. |
| 700Credit | Virtual Machines – Kubernetes | United States | Provider of credit reports, including soft pulls. |
| ID Scanning | Integration Connectors | United States | Identity scan provider |
| ID Verification | Integration Connectors | United States | Identity authentication provider |
As our business grows and evolves, the subprocessors we utilize may also change. Botdoc will provide notice of any changes to subprocessors here, which includes (without limitation) removals, additions, and updates.
| Date of Change | Change | Details |
|---|---|---|
| 7/1/2026 | Add Google Ads | Advertising platform for botdoc.io website-visitor remarketing. Used for cross-context behavioral advertising to website visitors only; does not process Customer Data transmitted through the Botdoc Services. |
| 7/1/2026 | Remove Zoom Info | Service no longer in use by Botdoc. |
| 9/15/2025 | Add ID Verification | Identity Authentication Provider |
| 9/15/2025 | Add ID Scanning | Identity Scan Provider |
| 12/27/2024 | Add 700Credit | Provider of credit reports, including soft pulls. |
| 11/26/2024 | Add Stripe | Service used to process payments from clients / Payment Gateway. |
| 6/12/2024 | Add Auth0 | Security authentication and authorization when social login and Single Sign-On is enabled or integrated. |
| 5/28/2023 | Add Brevo | Backup service used to send emails to users. |
| 8/8/2022 | Add Acuant / GBG IDology | Identity verification, document authentication, and fraud prevention technology service provider / integration |
| 3/24/2022 | Remove MindMax | Following an internal assessment, we identified this vendor previously listed did not, in fact, process any customer data. For that reason, we removed them. |
| 1/4/2022 | Remove CloudMaven | This Salesforce plugin is enabled via an integration between SF and Botdoc platform |
| 12/7/2021 | Add Zendesk | No longer use this company for support and customer service issues |
| 12/7/2021 | Removed Ostendio | No longer use this company as a security and risk management |
| 10/15/2021 | Removed GoToMeetings | No longer use this company for video meetings and chat |
| 8/6/2021 | Add Adobe Sign | Sign Documents (paper-free) — feature integrated into Botdoc platform |
| 3/9/2021 | Removed Rollbar | Following an internal assessment, we identified this vendor previously listed did not, in fact, process any customer data. For that reason, we removed them. |
Questions about Botdoc subprocessors or to object to a new subprocessor on data-protection grounds: support@botdoc.io