Botdoc Now Product Release

Dear Valued Customer,

On Sunday January 19, 2025, at 2am MST there will be scheduled downtime to enhancements to our Botdoc Now product  This planned outage will take approximately 1 hour to perform.  We appreciate your patience during this time.

Introducing our NEWEST Features and updates!

• P2 online indicator – Users can now identify connection status.  If a participant is online, then a green icon indicator will be visible.  Once that participant goes offline, the status will change to “last seen 15 mins ago” etc.
• Expire Notification – 24 hours before a recipients Pull or Push link are about to expire:
  • Recipient side:  Recipients will now receive an expiration notification letting them know their Pull/Push links are expiring and they need to take action soon.
  • User side: A recipient has not responded to a request that was initiated so now Users can get notified when that recipient’s request is about to expire, allowing users to re-send requests.
  • This is a global feature allowing the Owner/Admin to enable or disable for all users.
• SSO updates – Team user sign-,up enabled.
• Security updates
• Billing updates
• Bug fixes

Affected Product/Service: Botdoc Interface

Expected Behavior:
Botdoc’s interface will be inaccessible during this scheduled maintenance.  User Requests and Sends (inbound and outbound data/communications) will NOT be processed during this period.

Why we’re doing this:
Botdoc has received feedback from our customers that this functionality would be extremely beneficial. Our team is excited to be able to bring this feature to our users. This update makes it even easier for the secure transportation of data between two points.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us at support@botdoc.io

Best regards,

Your Botdoc Team

Planned Maintenance

(API LIVE/PRODUCTION)

Dear Valued Developer,

On Sunday Dec 29, 2024 at 2:00am MST there will be a scheduled service update to Botdoc API Production.  We anticipate this planned update will take approximately 1 hr to perform.

Service updates to Botdoc’s API Developers platform, which include:

• 700Credit Integration
• UI/UX fix on P2 Push back button. Too many files would overlay the P2 back button.
• Improved P2 Pull File Tags functionality. Added the ability to define required tags

Affected Product/Service: API Production Interface ONLY (Sandbox had this version as of Dec 22, 2024)

Expected Behavior:
Service updates/maintenance are normal deployments that won’t cause any impact on production or development tools. They happen with no impact to the functionality of the platform or customer applications.   However, although this is very rare, if for any reason there is an interruption of the functionality of deployment workflows and tools, it will be resolved within our expected maintenance window.

Why we’re doing this:
Botdoc is expanding NEW features to our developers.  These new updates and features expand capabilities providing more advancements to our developers regarding secure transport of data between two points.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us on Slack at https://botdoc.io/slack/ or api@botdoc.io

Best regards,

Your Botdoc Team

Planned Maintenance (API Sandbox)

Dear Valued Developer,

On Sunday Dec 22, 2024 at 2:00am MST there will be a scheduled service update to Botdoc API Sandbox.  We anticipate this planned update will take approximately 1 hr to perform.

Service updates to Botdoc’s API Developers platform, which include:

• 700Credit Integration
• UI/UX fix on P2 Push back button. Too many files would overlay the P2 back button.
• Improved P2 Pull File Tags functionality. Added the ability to define required tags

Affected Product/Service: Botdoc API Sandbox only

Expected Behavior:
Service updates/maintenance are normal deployments which won’t cause any impact to production or to the development tools. They happen with no impact to the functionality of the platform or customer applications.   However, although this is very rare, if for any reason there may be an interruption of the functionality of deployment workflows and tools, it will be resolved within our expected maintenance window.

Why we’re doing this:
Botdoc is expanding NEW features to our developers.  These new updates and features expand capabilities providing more advancements to our developers regarding secure transport of data between two points.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us on Slack at https://botdoc.io/slack/ or api@botdoc.io

Best regards,

Your Botdoc Team

Planned Maintenance (API Sandbox)

Dear Valued Developer,

On Sunday Nov 3, 2024 at 2:00am MST there will be a scheduled service update to Botdoc API Sandbox.  We anticipate this planned update will take approximately 1 hr to perform.

Service updates to Botdoc’s API Developers platform, which include:

• Added a new attribute to the Acuant object “use_auto_capture” in order to disable / enable the auto capture on an ID scan
• Fixed UI/UX issue when a P2 Push has too many files in it, the files are no longer scrolling behind the back button
• Added a Payment Feature to the P2 Container
• Added a refresh button on the Domain Feature allows to check any DNS again for a given domain

Affected Product/Service: Botdoc API Sandbox only

Expected Behavior:
Service updates/maintenance are normal deployments which won’t cause any impact to production or to the development tools. They happen with no impact to the functionality of the platform or customer applications.   However, although this is very rare, if for any reason there may be an interruption of the functionality of deployment workflows and tools, it will be resolved within our expected maintenance window.

Why we’re doing this:
Botdoc is expanding NEW features to our developers.  These new updates and features expand capabilities providing more advancements to our developers regarding secure transport of data between two points.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us on Slack at https://botdoc.io/slack/ or api@botdoc.io

Best regards,

Your Botdoc Team

Dear Valued Customer,

We have confirmed login services are responsive and are back to normal.

Thank you again for your cooperation and we apologize for this inconvenience.

Best regards,

Your Botdoc Team

Dear Valued Customer,

Botdoc is experiencing login latency and connection issues on the Botdoc NOW product.

Our IT team is working diligently to resolve this issue quickly, we will have more information for to you once resolved. We appreciate your patience and understanding.

Sorry for this inconvenience.

Best regards,

Your Botdoc Team

Botdoc Now Product Release

Dear Valued Customer,

On Sunday September 29, 2024 at 2am MST there will be scheduled downtime to enhancements to our Botdoc Now product  This planned outage will take approximately 1 hour to perform.  We appreciate your patience during this time.

Introducing our NEWEST Feature!

• Team Even logs – Admins and Owners of a team can now find the metadata/history of who invited or deleted users, when an account was created as well as when an admin action was performed.
• New Push status – Users can now view additional new statuses (inside the details push page)
  • sent & active
  • open & active
  • partial delivered & Active
  • fully delivered & Active
• Add Support Icon on the P2 dashboard – takes you to training videos as well as FAQ’s
• Security updates
• Bug fixes

Affected Product/Service: Botdoc Interface

Expected Behavior:
Botdoc’s interface will be inaccessible during this scheduled maintenance.  Users Requests and Sends (inbound and outbound data/communications) will NOT be processed during this period.

Why we’re doing this:
Botdoc has received feedback from our customers that this functionality would be extremely beneficial. Our team is excited to be able to bring this feature to our users. This  update makes it even easier for the secure transportation of data between two points.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us at support@botdoc.io

Best regards,

Your Botdoc Team

Azure Service Retirement Announcement

FINAL NOTICE – DNS Update

Dear Valued Customer,

Azure App Service retirement of August 31st is fast approaching.

On Friday August 30th, we will be updating Botdoc’s DNS records for secure.botdoc2024.tbgsites.com to the a new location overnight, no downtime is expected.

If you haven’t taken action, you will experience service disruptions.

This is your final notice to have your Custom Domain (if any) updated accordingly to the previous communications sent in the past few weeks.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us at https://botdoc.io/slack/ or api@botdoc.io

Best regards,

Your Botdoc Team

Dear Valued Customer,

We have confirmed with Twilio that all is functioning correctly and services are responsive therefore ALL Botdoc SMS services are back to normal.

Even though this was out of our hands, we are sorry for this inconvenience.

Thank you for your cooperation.

Best regards,

Your Botdoc Team

Dear Valued Customer,

Our SMS servicer (Twilio) is currently experiencing delivery delays when sending messages . This is causing SMS delays from our platform with certain carriers.

Twilio continues to work on the issues and we will have more information to you once resolved. We appreciate your patience and understanding.

Sorry for this inconvenience.

Thank you for your cooperation.

Best regards,

Your Botdoc Team

Azure Service Retirement Announcement

Botdoc API Production New Feature

Dear Valued Customer,

On Sunday July 28 2024 @ 2am MST,  there will be a scheduled service update/new feature to Botdoc API.  We anticipate this planned update will take approximately 1 hr. to perform.

On August 31 Azure will be retiring a few services that will cause a required DNS update for our API users that utilize the Custom Domain Feature on their accounts.

We have created a new Feature for the Custom Domain, improving its functionality and ease of use. However, customers will require to update their DNS names accordingly to continue working properly (point your CNAMEs to a new IP address).

Once the deployment is sent to our Production environment on July 28, 2024, your Custom Domains will still function however, the update on your DNS should take place immediately.

Any existing domain in your account will be automatically created on the new Feature that is being put in place, however there are a few scenarios where this may not happen (expired/invalid certificates, domains that are no longer valid, etc). That will still require you to update your DNS records, as we are just creating the necessary configurations from our side.

We do encourage our customers once this is deployment to the Production; you will need to check your customer domains if they are defined as required.  The functionality of the Custom Domain itself remains the same with a few upgrades, those are:

• Ability to use Let’s Encrypt certificates. That is an open-source project where SSL certificates are automatically generated and renewed every 3 months as long the DNS records are valid
• Create certificate buckets. This allow for custom certificates to be used and associated with domain, it eases the update of certificates when there are many domains that utilizes the same certificate

Affected Product/Service: API Production Interface ONLY (Sandbox had this version as of July 21, 2024)

Expected Behavior:
Service updates/maintenance are normal deployments which won’t cause any impact

to production or to the development tools. They happen with no impact to the functionality of the platform or customer applications.   However, although this is very rare, if for any reason there may be an interruption of the functionality of deployment workflows and tools, it will be resolved within our expected maintenance window.

Why we’re doing this:
Botdoc is expanding NEW features to our developers.  These new updates and features expand capabilities providing more advancements to our developers regarding secure transport of data between two points.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us at https://botdoc.io/slack/ or api@botdoc.io

Best regards,

Your Botdoc Team

Azure Service Retirement Announcement

Botdoc API Sandbox New Feature

Dear Valued Customer,

On Sunday July 21 2024 @ 2am MST,  there will be a scheduled service update/new feature to Botdoc Sandbox API.  We anticipate this planned update will take approximately 1 hr. to perform.

On August 31 Azure will be retiring a few services that will cause a required DNS updatefor our API users that utilize the Custom Domain Feature on their accounts.

We have created a new Feature for the Custom Domain, improving its functionality and ease of use. However, customers will require to update their DNS names accordingly to continue working properly (point your CNAMEs to a new IP address).

Once the deployment is sent to our Production environment on July 28, 2024, your Custom Domains will still function however, the update on your DNS should take place immediately.

Any existing domain in your account will be automatically created on the new Feature that is being put in place, however there are a few scenarios where this may not happen (expired/invalid certificates, domains that are no longer valid, etc). That will still require you to update your DNS records, as we are just creating the necessary configurations from our side.

We do encourage our customers once this is deployment to the Production; you will need to check your customer domains if they are defined as required.  The functionality of the Custom Domain itself remains the same with a few upgrades, those are:

• Ability to use Let’s Encrypt certificates. That is an open-source project where SSL certificates are automatically generated and renewed every 3 months as long the DNS records are valid
• Create certificate buckets. This allow for custom certificates to be used and associated with domain, it eases the update of certificates when there are many domains that utilizes the same certificate

Affected Product/Service: Botdoc API Sandbox only

Why we’re doing this:
This will give developers/clients the opportunity to perform tests in the SANDBOX with a new version if they feel they need based on the changelog of the new version.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us at support@botdoc.io

Best regards,

Your Botdoc Team

Botdoc Now Product Release

Dear Valued Customer,

We had initially anticipated having our newest feature “SSO” to you yesterday, Sunday June 9, 2024 but due to a brief delay and other urgent priorities, we will need a few extra days for this release.

We will send additional updates this week.

Single Sign-On (SSO) – This feature will permit a user to one set of login credentials (like using the credentials to your company email), reducing all user application logins to one login for greater security and convenience.

We appreciate your patience and understanding. If you have any questions or concerns you can reach us at support@botdoc.io

Best regards,

Your Botdoc Team

Botdoc Now Product Release

Dear Valued Customer,

On Sunday June 9, 2024 at 2am MST there will be scheduled downtime to enhancements to our Botdoc Now product  This planned outage will take approximately 1 hour to perform.  We appreciate your patience during this time.

Introducing our NEWEST Feature!

• Single Sign-On (SSO) – This feature will permit a user to one set of login credentials (like using the credentials to your company email), reducing all user application logins to one login for greater security and convenience.

Affected Product/Service: Botdoc Interface

Expected Behavior:
Botdoc’s interface will be inaccessible during this scheduled maintenance.  Users Requests and Sends (inbound and outbound data/communications) will NOT be processed during this period.

Why we’re doing this:
Botdoc has received feedback from our customers that this functionality would be extremely beneficial. Our team is excited to be able to bring this feature to our users. This  update makes it even easier for the secure transportation of data between two points.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us at support@botdoc.io

Best regards,

Your Botdoc Team

Botdoc Now Product Planned Maintenance

On Sunday June 2, 2024 at 2am MST there will be scheduled downtime to perform upgrades to Botdoc.  We anticipate this planned outage will take approximately 1 hour to perform.

We’re adding some BIG features to Botdoc’s platform, which include:

• Ability to edit the Internal Notes on Push or completed Pull “View” page
• P2 PUSH – tells who download the files
• P2 – Ability to download all files as zip
• P2 – Ability to Print (you can now skip the download step, then print)
• P1/P2 – You can now Bulk Delete contacts
• P1/P2 – Ability to choose P1 or P2 as your default dashboard when logging in
• Ability to download non-standard (such as .heic) image format files as PNG
• Expire Notification (to customers) 24hrs before a Pull or Push is about to expire
• Organizational changes/updates to permission settings
  • Ability to mark conversations as Private upon creation
  • Private conversations do not show up in “My ORG” view
• Bug fixes and quality of life improvements

Note:  Features and updates are no longer supported by Internet Explorer

Affected Product/Service: Botdoc Interface

Expected Behavior:
Botdoc’s interface will be inaccessible during this scheduled maintenance.  Users Requests and Sends (inbound and outbound data/communications) will NOT be processed during this period.

Why we’re doing this:
Botdoc has received great feedback from its USERS therefore our team is expanding NEW features to our clients.  These new updates and features expand capabilities providing more advancements to our users regarding secure transport of data between two points.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us at support@botdoc.io

Thanks,
Botdoc Team

Enhancing Our Botdoc API With New Features and Capabilities

Planned Maintenance for May 12^th, 2024

Hello API Developers,

On Sunday May 12, 2024 at 2:00am MST there will be a scheduled service update to Botdoc API.  We anticipate this planned update will take approximately 1 hr to perform.

Service updates to Botdoc’s API Developers platform, which include:

• Ability to enable or disable the Acuant Auto Capture. Added new atrribute to Acuant object: use_auto_capture
• Ability to reply to a Message inside a P2 Container. Added two new attributes to Message object (enable_reply and force_reply_first). The attributre force_reply_first will disable the general chat while the user does not reply to the Message.
• Added new attribute to MessageReply object (reply_to). Foreign Key to the Message object this reply is for.
• Ability to define “tags” inside a P2 Pull. Allows the integrator user to define the desired files he/she would like to collect inside the P2-Pull (such as Drivers License, Bank Statements etc)
• Added a new endpoint for P2 Pushes that allows users to append Raw Binaries files to a P2 Push
• Added new configuration that allows users to change the behavior of the TFA screen page, swamping the 6 text inputs with a single input text

Affected Product/Service: API Production Interface ONLY (Sandbox had this version as of May 3, 2024)

Expected Behavior:
Service updates/maintenance are normal deployments which won’t cause any impact to production or to the development tools. They happen with no impact to the functionality of the platform or customer applications.   However, although this is very rare, if for any reason there may be an interruption of the functionality of deployment workflows and tools, it will be resolved within our expected maintenance window.

Why we’re doing this:
Botdoc is expanding NEW features to our developers.  These new updates and features expand capabilities providing more advancements to our developers regarding secure transport of data between two points.

We apologize for any inconvenience this may cause and appreciate your patience.  If you have any questions or concerns you can reach us on Slack at https://botdoc.io/slack/ or api@botdoc.io

Thanks,
Botdoc API Team

Botdoc API SANDBOX Planned Maintenance

Hello Botdoc Developers,

Botdoc will have a new update running in our SANDBOX environment TOMORROW May 3, 2024 @ 3am MST!

This update will hit our production servers Sunday May 12, 2024 at 2am MST. We will send another email next week confirming.

Here is the NEW feature to Botdoc’s API Developers SANDBOX platform:

• Ability to enable or disable the Acuant Auto Capture. Added new atrribute to Acuant object: use_auto_capture
• Ability to reply to a Message inside a P2 Container. Added two new attributes to Message object (enable_reply and force_reply_first). The attributre force_reply_first will disable the general chat while the user does not reply to the Message.
• Added new attribute to MessageReply object (reply_to). Foreign Key to the Message object this reply is for.
• Ability to define “tags” inside a P2 Pull. Allows the integrator user to define the desired files he/she would like to collect inside the P2-Pull (such as Drivers License, Bank Statements etc)
• Added a new endpoint for P2 Pushes that allows users to append Raw Binaries files to a P2 Push
• Added new configuration that allows users to change the behavior of the TFA screen page, swamping the 6 text inputs with a single input text

Affected Product/Service: Botdoc API Sandbox only

Why we’re doing this:
This will give developers/clients the opportunity to perform tests in the SANDBOX with a new version if they feel they need based on the changelog of the new version.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us on Slack at https://botdoc.io/slack/ or api@botdoc.io

Thanks,
Botdoc API Team

Botdoc API SANDBOX Planned Maintenance

Hello Botdoc Developers,

Botdoc will have a new update running in our SANDBOX environment SUNDAY March 31, 2024 @ 3am MST!

This update will hit our production servers estimated Sunday April 7, 2024 at 2am MST. We will send another email next week confirming.

Here is the NEW feature to Botdoc’s API Developers SANDBOX platform:

• Allow users to provide a custom transport method on the send_notificaiton endpoint, so users can also use a different one when required

Affected Product/Service: Botdoc API Sandbox only

Why we’re doing this:
This will give developers/clients the opportunity to perform tests in the SANDBOX with a new version if they feel they need based on the changelog of the new version.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us on Slack at https://botdoc.io/slack/ or api@botdoc.io

Thanks,
Botdoc API Team

Botdoc API LIVE/PRODUCTION Planned Maintenance

Hello API Developers,

On Sunday March 3, 2024 at 2:00am MST there will be a scheduled service update to Botdoc API.  We anticipate this planned update will take approximately 1 hr to perform.

Service updates to Botdoc’s API Developers platform, which include:

• Ability to enable or disable the Acuant Auto Capture. Added new atrribute to Acuant object: use_auto_capture
• Ability to reply to a Message inside a P2 Container. Added two new attributes to Message object (enable_reply and force_reply_first). The attributre force_reply_first will disable the general chat while the user does not reply to the Message.
• Added new attribute to MessageReply object (reply_to). Foreign Key to the Message object this reply is for.
• Ability to define “tags” inside a P2 Pull. Allows the integrator user to define the desired files he/she would like to collect inside the P2-Pull (such as Driver’s License, Bank Statements etc)

Affected Product/Service: API Production Interface ONLY (Sandbox had this version as of Feb 25 2024)

Expected Behavior:
Service updates/maintenance are normal deployments which won’t cause any impact to production or to the development tools. They happen with no impact to the functionality of the platform or customer applications.   However, although this is very rare, if for any reason there may be an interruption of the functionality of deployment workflows and tools, it will be resolved within our expected maintenance window.

Why we’re doing this:
Botdoc is expanding NEW features to our developers.  These new updates and features expand capabilities providing more advancements to our developers regarding secure transport of data between two points.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us on Slack at https://botdoc.io/slack/ or api@botdoc.io

Thanks,
Botdoc API Team

WHATS NEW?

On Sunday February 25, 2024 we deployed some new features.

CLICK on the picture below to view an interactive demo of these updates.

• Allow custom domain users, to login into their custom domains via app.botdoc2024.tbgsites.com
• Add language on Dashboard that sending “as Queue” is Optional
• (DR) Direct Request Improvement – Ignore 2-Factor if logged in – If a user is logged in and receives a PUSH from another verified user, and that request is linked via the “Direct Request”, feature will ignore the 2fa even if it’s enabled.
• Add Badge/Count number of pending actions on the queue tab
• Bug fixes to Refresh SMTP oAuth token (Office365 and Google)
• P1/P2 Custom Fields Improvements
• P2 ID Capture – Add expiration date countdown inside the feature
• P2 Personal URL Automation (Magic Wand) page fixes
• P2 Contact Search and filtering fixes
• P2 Archive/unarchive fixes

Note:  Features and updates are no longer supported by Internet Explorer

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us at support@botdoc.io

Thanks,
Botdoc Team

Botdoc API SANDBOX Planned Maintenance

Hello Botdoc Developers,

Botdoc will have a new update running in our SANDBOX environment SUNDAY February 25, 2024 @ 3am MST!

This update will hit our production servers estimated Sunday March 3, 2024 at 2am MST. We will send another email next week confirming.

Here is the NEW feature to Botdoc’s API Developers SANDBOX platform:

• Ability to enable or disable the Acuant Auto Capture. Added new atrribute to Acuant object: use_auto_capture
• Ability to reply to a Message inside a P2 Container. Added two new attributes to Message object (enable_reply and force_reply_first). The attributre force_reply_first will disable the general chat while the user does not reply to the Message.
• Added new attribute to MessageReply object (reply_to). Foreign Key to the Message object this reply is for.
• Ability to define “tags” inside a P2 Pull. Allows the integrator user to define the desired files he/she would like to collect inside the P2-Pull (such as Driver’s License, Bank Statements etc)

Affected Product/Service: Botdoc API Sandbox only

Why we’re doing this:
This will give developers/clients the opportunity to perform tests in the SANDBOX with a new version if they feel they need based on the changelog of the new version.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us on Slack at https://botdoc.io/slack/ or api@botdoc.io

Thanks,
Botdoc API Team

Botdoc Now Product Planned Maintenance

On Sunday February 25, 2024 at 2am MST there will be scheduled downtime to perform upgrades to Botdoc.  We anticipate this planned outage will take approximately 1 hour to perform.

We’re adding some BIG features to Botdoc’s platform, which include:

• Allow custom domain users, to login into their custom links via app.botdoc2024.tbgsites.com
• Add language on Dashboard that sending “as Queue” is Optional
• (DR) Direct Request Improvement – Ignore 2-Factor if logged in – If a user is logged in and receives a PUSH from another verified user, and that request is linked via the “Direct Request”, feature will ignore the 2fa even if it’s enabled.
• Add Badge/Count number of pending actions on the queue tab
• Bug fixes to Refresh SMTP oAuth token (Office365 and Google)
• P1/P2 add Custom Variables Improvement
• P2 ID Capture – Add expiration date countdown inside the feature
• P2 SMD Links – Magic wand/link, fixes
• P2 Contact Search and filtering fixes
• P2 Archive/unarchive fixes

Note:  Features and updates are no longer supported by Internet Explorer

Affected Product/Service: Botdoc Interface

Expected Behavior:
Botdoc’s interface will be inaccessible during this scheduled maintenance.  Users Requests and Sends (inbound and outbound data/communications) will NOT be processed during this period.

Why we’re doing this:
Botdoc has received great feedback from its USERS therefore our team is expanding NEW features to our clients.  These new updates and features expand capabilities providing more advancements to our users regarding secure transport of data between two points.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us at support@botdoc.io

Thanks,
Botdoc Team

Privacy Policy Update

Important Notice

Hello Botdoc Users

We’re making updates to our Privacy Policy effective January 1, 2024 for all users who continue to use Botdoc, so please take time to review them.

These updates aim to provide you with more information and control over how your data is used.

If you have any questions you can reach us at support@botdoc.io.  As always, thanks for being a part of the Botdoc community.

Thanks,
Botdoc Team

Botdoc API SANDBOX Planned Maintenance

Hello Botdoc Developers,

Botdoc will have a new update running in our SANDBOX environment SUNDAY December 17, 2023 @ 3am MST!

This update will hit our production servers estimated Sunday January 7, 2024 at 2am MST. We will send another email next week confirming.

Here is the NEW feature to Botdoc’s API Developers SANDBOX platform:

• Add ability to define a default Email Subject on Email Templates
• Added new endpoint to create a Container with all it’s relationships with a single call
• Added “Tag” feature to P2-Pull. When enabled, the “ADD FILE” button on a P2-Pull will become a dropdown button and each file sent using one of the Tags will be tagged as that respectived tag.
• Added ability to create Pull and it’s related entities (PullTag) in a single call
• Added a new configuration to automatically cast the attribute name of a PullFile once the user sends. The casting will keep only the following characters when enabled:
  • Characters from A-Z (lower and upper case)
  • Numbers
  • Underscores
  • Dashes
  • Dots

Affected Product/Service: Botdoc API Sandbox only

Why we’re doing this:
This will give developers/clients the opportunity to perform tests in the SANDBOX with a new version if they feel they need based on the changelog of the new version.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us on Slack at https://botdoc.io/slack/ or api@botdoc.io

Thanks,
Botdoc API Team

Important Notice – Action Items

Hello IT Team users /Technical POC’s,

When using SMTP and P2, you will need to add another IP to the allowlist of your IP addresses on the Email server to prevent delays in email-generated requests. The new IP is: 52.154.221.72.

In addition, please note that the complete list of IP addresses that should be added to your allowlist is as follows: 
52.154.221.72, 52.165.168.40, 52.165.227.9, 52.165.224.93, 13.89.185.131, 13.89.186.120, 13.89.191.30, 13.89.185.138, 52.173.147.98

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us at support@botdoc.io.

Thanks,
Botdoc Team

WHATS NEW?

On Sunday October 8, 2023 we deployed some new features.

CLICK on the picture below to view an interactive demo of these updates.

• User to User “Direct Requests”.  You can now send requests (Pushes or Pulls) to a confirmed Botdoc user and that user will receive a notification directly inside their Botdoc dashboard that a file is either waiting to download or needs to be uploaded.

• The Default Email notification template is getting a new look.  The email that a recipient receives when they get a Pull or Push request will now be more defined.
• Users can now collect a Transcript of the P2 container. Chat history, features etc
• Misc Bug fixes on the P1 Queue timeline view and SMTP configurations.

Note:  Features and updates are no longer supported by Internet Explorer

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us at support@botdoc.io

Thanks,
Botdoc Team

Botdoc Now Product Planned Maintenance

On Sunday October 8, 2023 at 2am MST there will be scheduled downtime to perform upgrades to Botdoc.  We anticipate this planned outage will take approximately 1 hour to perform.

We’re adding some BIG features to Botdoc’s platform, which include:

• User to User “Direct Requests”.  You can now send requests (Pushes or Pulls) to a confirmed Botdoc user and that user will receive a notification directly inside their Botdoc dashboard that a file is either waiting to download or needs to be uploaded.

• The Default Email notification template is getting a new look.  The email that a recipient receives when they get a Pull or Push request will now be more defined.
• Users can now collect a Transcript of the P2 container. Chat history, features etc
• Misc Bug fixes on the P1 Queue timeline view and SMTP configurations.

Note:  Features and updates are no longer supported by Internet Explorer

Affected Product/Service: Botdoc Interface

Expected Behavior:
Botdoc’s interface will be inaccessible during this scheduled maintenance.  Users Requests and Sends (inbound and outbound data/communications) will NOT be processed during this period.

Why we’re doing this:
Botdoc has received great feedback from its USERS therefore our team is expanding NEW features to our clients.  These new updates and features expand capabilities providing more advancements to our users regarding secure transport of data between two points.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us at support@botdoc.io

Thanks,
Botdoc Team

Botdoc Now Product Planned Maintenance

On Sunday August 27, 2023 at 2am MST there will be scheduled downtime to perform upgrades to Botdoc.  We anticipate this planned outage will take approximately 1 hour to perform.

We’re adding some BIG features to Botdoc’s platform, which include:

• Dealership short code automation flow has a verbiage change:

Current flow:  
Prompt #1:  Thank you for accessing “dealerships” secure portal. To access your secure account, please respond to this message by providing your first and last name.
Prompt #2:  Thank you for providing your name. Please tap the link below to upload your documents.

New flow:  
Prompt #1:  Thank you for accessing “dealerships” secure portal.
Prompt #2:  What is your first and last name?
Prompt #3:  Thank you. Please tap the link below to upload your documents.

• P2 My View & Organization View searching and filter updates – search by “my conversations”, “Queues”, and “Users”
• P2 My View & Organization view filter by remote users is now alphabetical.
• Pre-Select Queues when sending user invites – Owners/Admins have the option of pre-selecting a queue or multiple queues when sending a user invites.
• Duplicated contacts have been mitigated.

Note:  Features and updates are no longer supported by Internet Explorer

Affected Product/Service: Botdoc Interface

Expected Behavior:
Botdoc’s interface will be inaccessible during this scheduled maintenance.  Users Requests and Sends (inbound and outbound data/communications) will NOT be processed during this period.

Why we’re doing this:
Botdoc has received great feedback from its USERS therefore our team is expanding NEW features to our clients.  These new updates and features expand capabilities providing more advancements to our users regarding secure transport of data between two points.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us at support@botdoc.io

Thanks,
Botdoc Team

What’s New?

On Sunday July 9, 2023 at 2am MST Botdoc deployed some new features.!

Click the GIF below to view the details:

Other updates coming this week!

Updating Team Contacts that have merged into the P2 conversations and creating duplicates. We are working on a fix this week!

We appreciate your patience and understanding. If you have any questions or concerns you can reach us at support@botdoc.io

Thanks,
Botdoc Team

Botdoc Now Product Planned Maintenance

Please see REVISED deploy date!

On Sunday July 9, 2023 at 2am MST there will be scheduled down time to perform upgrades to Botdoc.  We anticipate this planned outage will take approximately 1 hour to perform.

We’re adding some BIG features to Botdoc’s platform, which include:

• P2 Conversations: Downloading documents – you can now visually see on the left conversations navigation toolbar and inside the conversations container how many documents are pending download via a download icon.  You can also verify how many times a document was downloaded and by what user inside the conversation details.
• P2 Conversation Filter: You can now filter any conversation that still has documents needing to be Downloaded.  (Filter by: Download pending, Archived or Favorites)
• Ability to pre-select a Queue in Team invites. A team admin can now invite the user, then pre-select the queues this user is assigned to. When the user creates their account, it will automatically assign the queue to this user vs you manually adding the user to the queue.
• P2 Conversations: Unarchive a conversation automatically when and if a customer interacts or re-engages with an expired conversation.
• P2 Conversations: Organization users now have the ability to see all Teams inside the P2 Conversations as well as set up remote users for all their teams.
• When creating a Queue, we are now defaulting you as a user to that queue (so you don’t forget to add yourself to the queue)
• Allow organization admins to assign a remote user to a conversations.  You have the option to change the remote user based on the fact that multiple salespersons shared this lead but ultimately belongs to one salesperson, or the customer could have come with a remote user via a general queue link vs automation link per the salesperson or the salesperson is terminated.
• P1 Queues: Ability to view details of the Push and Pull timeline inside a Queue before you assign to a user or to yourself.

Note:  Features and updates are no longer supported by Internet Explorer

Affected Product/Service: Botdoc Interface

Expected Behavior:
Botdoc’s interface will be inaccessible during this scheduled maintenance.  Users Requests and Sends (inbound and outbound data/communications) will NOT be processed during this period.

Why we’re doing this:
Botdoc has received great feedback from its USERS therefore our team is expanding NEW features to our clients.  These new updates and features expand capabilities providing more advancements to our users regarding secure transport of data between two points.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us at support@botdoc.io

Thanks,
Botdoc Team

Botdoc Now Product Planned Maintenance

On Sunday July 2, 2023 at 2am MST there will be scheduled down time to perform upgrades to Botdoc.  We anticipate this planned outage will take approximately 1 hour to perform.

We’re adding some BIG features to Botdoc’s platform, which include:

• P2 Conversations: Downloading documents – you can now visually see on the left conversations navigation toolbar and inside the conversations container how many documents are pending download via a download icon.  You can also verify how many times a document was downloaded and by what user inside the conversation details.
• P2 Conversation Filter: You can now filter any conversation that still has documents needing to be Downloaded.  (Filter by: Download pending, Archived or Favorites)
• Ability to pre-select a Queue in Team invites. A team admin can now invite the user, then pre-select the queues this user is assigned to. When the user creates their account, it will automatically assign the queue to this user vs you manually adding the user to the queue.
• P2 Conversations: Unarchive a conversation automatically when and if a customer interacts or re-engages with an expired conversation.
• P2 Conversations: Organization users now have the ability to see all Teams inside the P2 Conversations as well as set up remote users for all their teams.
• When creating a Queue, we are now defaulting you as a user to that queue (so you don’t forget to add yourself to the queue)
• Allow organization admins to assign a remote user to a conversations.  You have the option to change the remote user based on the fact that multiple salespersons shared this lead but ultimately belongs to one salesperson, or the customer could have come with a remote user via a general queue link vs automation link per the salesperson or the salesperson is terminated.
• P1 Queues: Ability to view details of the Push and Pull timeline inside a Queue before you assign to a user or to yourself.

Note:  Features and updates are no longer supported by Internet Explorer

Affected Product/Service: Botdoc Interface

Expected Behavior:
Botdoc’s interface will be inaccessible during this scheduled maintenance.  Users Requests and Sends (inbound and outbound data/communications) will NOT be processed during this period.

Why we’re doing this:
Botdoc has received great feedback from its USERS therefore our team is expanding NEW features to our clients.  These new updates and features expand capabilities providing more advancements to our users regarding secure transport of data between two points.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us at support@botdoc.io

Thanks,
Botdoc Team

Botdoc API LIVE/PRODUCTION Planned Maintenance

Hello API Developers,

On Sunday June 11, 2023 at 2:00am MST there will be a scheduled service update to Botdoc API. We anticipate this planned update will take approximately 1 hr to perform.

Service updates to Botdoc’s API Developers platform, which include:

• Updated notifications flows. As of this deployment, all communications with a given Servicer Provider for Email, Sms and Voice will be performed asynchronously.
• Add a new endpoint to retrieve Sms and Email events directly from the Servicer. From this endpoint, communication may be performed with the Email/Sms Servicer to retrieve the most recent data on a message which may result in higher response times according to the Servicer availability.
• Ability to import and export Automation steps.
• Updated Transport Method integration with Google Gmail and Microsoft Office 365.
• Added endpoint to paginate entities Message and MessageReply from a single call.
• Added integration with new Vendor to send emails, Sendinblue

Affected Product/Service: API Production Interface ONLY (Sandbox had this version as of May 28, 2023).

Expected Behavior:

Service updates/maintenance are normal deployments which won’t cause any impact to production or to the development tools. They happen with no impact to the functionality of the platform or customer applications. However, although this is very rare, if for any reason there may be an interruption of the functionality of deployment workflows and tools, it will be resolved within our expected maintenance window.

Why we’re doing this:

Botdoc is expanding NEW features to our developers. These new updates and features expand capabilities providing more advancements to our developers regarding secure transport of data between two points.

We appreciate your patience and understanding. If you have any questions or concerns you can reach us on Slack at https://botdoc.io/slack/ or api@botdoc.io

Thanks,
Botdoc API Team

Botdoc API SANDBOX Planned Maintenance

Hello Botdoc Developers,

Botdoc will have a new update running in our SANDBOX environment SUNDAY May 28, 2023 @ 3am MST!

This update will hit our production servers estimated Sunday June 11 2023 at 2am MST. We will send another email next week confirming.

Here is the NEW feature to Botdoc’s API Developers SANDBOX platform:

• Updated notifications flows. As of this deployment, all communications with a given Servicer Provider for Email, Sms and Voice will be performed asynchronously.
• Add a new endpoint to retrieve Sms and Email events directly from the Servicer. From this endpoint, communication may be performed with the Email/Sms Servicer to retrieve the most recent data on a message which may result in higher response times according to the Servicer availability.
• Ability to import and export Automation steps.
• Updated Transport Method integration with Google Gmail and Microsoft Office 365.
• Added endpoint to paginate entities Message and MessageReply from a single call.
• Added integration with new Vendor to send emails, Sendinblue

Affected Product/Service: Botdoc API Sandbox only

Why we’re doing this:
This will give developers/clients the opportunity to perform tests in the SANDBOX with a new version if they feel they need based on the changelog of the new version.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us on Slack at https://botdoc.io/slack/ or api@botdoc.io

Thanks,
Botdoc API Team

Disruption of Botdoc NOW product and API Service

Botdoc Status: 100%

At roughly 6PM Mountain time today (Friday 7 April 2023), Botdoc experienced what we believe to be a DDoS attack.  Our services were down from roughly 6:10PM MT to 6:25PM MT due to our own efforts to appropriately address the issue and solve it quickly.

Our environment scaled appropriately and we were notified.  Internal network measures were taken per our incident response plan.

At roughly 6:35PM MT everything was brought back online 100%.  Based one the sequencing of geographic servers some of our customers may have experienced downtime, others may not have.

As of this update, since 6:35PM MT there have been no anomalies, no degradation of service nor any other attempts of attacks.  This event has passed and we do not expect any more issues.

Our team is watching this and our services closely and will continue to do so over the coming weeks.

Thanks,
Botdoc Team

Botdoc Now Product Planned Maintenance

On Sunday April 2, 2023 at 2am MST there will be scheduled down time to perform upgrades to Botdoc.  We anticipate this planned outage will take approximately 1 hour to perform.

We’re adding some BIG features to Botdoc’s platform, which include:

• P2 automation page custom URL fixes (for dealerships)
• P2 – downloading pull files fixed on the automation pages (for dealerships)
• P2 – Automation duplicates messages removed on customer side/UX (for dealerships)
• P2 Page scrolling fixes (UX) via mobile
• P1 – ability for Team owners to set Two factor login for all users on team (global feature) bug fixes

Note:  Features and updates are no longer supported by Internet Explorer

Affected Product/Service: Botdoc Interface

Expected Behavior:
Botdoc’s interface will be inaccessible during this scheduled maintenance.  Users Requests and Sends (inbound and outbound data/communications) will NOT be processed during this period.

Why we’re doing this:
Botdoc has received great feedback from its USERS therefore our team is expanding NEW features to our clients.  These new updates and features expand capabilities providing more advancements to our users regarding secure transport of data between two points.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us at support@botdoc.io

Thanks,
Botdoc Team

SERVICES BACK TO NORMAL

Dear Botdoc Users,

We have confirmed with Mailgun that all is functioning correctly and services are responsive therefore ALL Botdoc EMAIL services are back to normal.

Even though this was out of our hands, we are sorry for this inconvenience.

Botdoc Team

Disruptions of Botdoc NOW product and API Services

Hello Botdoc Users

Our email service (Mailgun) is having intermittent connection issues which is causing some of our clients, who do not have their own SMTP, to experience connection issues.

Mailgun continues to work on the issues and we will have more information to you ASAP. We appreciate your patience and understanding.

Sorry for this inconvenience.

Botdoc Team

Botdoc API Important NOTICE

IMPORTANT NOTICE:

*Please implement by 1/18/2023 for Sandbox deploy and 1/22/2023 for Live production deploy!

Hello Botdoc developers,

Botdoc will be adding a few new Public IPs to it’s pool in the API product.

Customers that have strict firewall rules will be required to add the new IPs to the whitelist accordingly.
If you strict the outbound of your network, you will be required to add our additional inbound to your whitelist.
If you do restrict the traffic received from the internet (This would be the Botdoc API Webhooks), you will be required to add our additional outbound IP to your whitelist.

The new IPs are:
– Inbound: 20.62.143.104
– Outbound: 20.246.242.252

If you have any questions regarding this addition, you can reach us on Slack at https://botdoc.io/slack/ or api@botdoc.io.

Thanks,
Botdoc API Team

Botdoc API LIVE/PRODUCTION Planned Maintenance

Hello API Developers,

On Sunday January 22 at 2:00am MST there will be a scheduled service update to Botdoc API.  We anticipate this planned update will take approximately 1 hr to perform.

Service updates to Botdoc’s API Developers platform, which include:

• Scheduler –  With this scheduler feature, you are now able to book and schedule meetings/appointments during business hours via the P2 container with the added ability to customize dates and times.
            Automotive Industry developers:  Allow your customers to set a time to test drive or service maintenance.
            Financial Industry developers: Allow your customers to set a time to discuss investments, tax preparations or any financial related meeting.

Affected Product/Service: API Production Interface ONLY (Sandbox had this version as of December 21, 2022)

Expected Behavior:
Service updates/maintenance are normal deployments which won’t cause any impact to production or to the development tools. They happen with no impact to the functionality of the platform or customer applications.   However, although this is very rare, if for any reason there may be an interruption of the functionality of deployment workflows and tools, it will be resolved within our expected maintenance window.

Why we’re doing this:
Botdoc is expanding NEW features to our developers.  These new updates and features expand capabilities providing more advancements to our developers regarding secure transport of data between two points.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us on Slack at https://botdoc.io/slack/ or api@botdoc.io

Thanks,
Botdoc API Team

IMPORTANT NOTICE:

*Please implement by 1/18/2023 for Sandbox deploy and 1/22/2023 for Live production deploy!

Hello Botdoc developers,

Botdoc will be adding a few new Public IPs to it’s pool in the API product.

Customers that have strict firewall rules will be required to add the new IPs to the whitelist accordingly.
If you strict the outbound of your network, you will be required to add our additional inbound to your whitelist.
If you do restrict the traffic received from the internet (This would be the Botdoc API Webhooks), you will be required to add our additional outbound IP to your whitelist.

The new IPs are:
– Inbound: 20.62.143.104
– Outbound: 20.246.242.252

If you have any questions regarding this addition, you can reach us on Slack at https://botdoc.io/slack/ or api@botdoc.io.

Thanks,
Botdoc API Team

Hello API Developers,

POSTPONEMENT MESSAGE:
The turn of the new year requires a few more technical aspects to be in place before we deploy to production.

We will be sending out a follow up email with more details as of when this patch will hit our production servers.  Thanks for the understanding, and Botdoc wishes a great 2023 to everyone!

On Sunday January 8 at 2:00am MST there will be a scheduled service update to Botdoc API.  We anticipate this planned update will take approximately 1 hr to perform.

Service updates to Botdoc’s API Developers platform, which include:

• Scheduler –  With this scheduler feature, you are now able to book and schedule meetings/appointments during business hours via the P2 container with the added ability to customize dates and times.
            Automotive Industry developers:  Allow your customers to set a time to test drive or service maintenance.
            Financial Industry developers: Allow your customers to set a time to discuss investments, tax preparations or any financial related meeting.

Affected Product/Service: API Production Interface ONLY (Sandbox had this version as of December 21, 2022)

Expected Behavior:
Service updates/maintenance are normal deployments which won’t cause any impact to production or to the development tools. They happen with no impact to the functionality of the platform or customer applications.   However, although this is very rare, if for any reason there may be an interruption of the functionality of deployment workflows and tools, it will be resolved within our expected maintenance window.

Why we’re doing this:
Botdoc is expanding NEW features to our developers.  These new updates and features expand capabilities providing more advancements to our developers regarding secure transport of data between two points.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us on Slack at https://botdoc.io/slack/ or api@botdoc.io

Thanks,
Botdoc API Team

Hello API Developers,

On Sunday January 8 at 2:00am MST there will be a scheduled service update to Botdoc API.  We anticipate this planned update will take approximately 1 hr to perform.

Service updates to Botdoc’s API Developers platform, which include:

• Scheduler –  With this scheduler feature, you are now able to book and schedule meetings/appointments during business hours via the P2 container with the added ability to customize dates and times.
            Automotive Industry developers:  Allow your customers to set a time to test drive or service maintenance.
            Financial Industry developers: Allow your customers to set a time to discuss investments, tax preparations or any financial related meeting.

Affected Product/Service: API Production Interface ONLY (Sandbox had this version as of December 21, 2022)

Expected Behavior:
Service updates/maintenance are normal deployments which won’t cause any impact to production or to the development tools. They happen with no impact to the functionality of the platform or customer applications.   However, although this is very rare, if for any reason there may be an interruption of the functionality of deployment workflows and tools, it will be resolved within our expected maintenance window.

Why we’re doing this:
Botdoc is expanding NEW features to our developers.  These new updates and features expand capabilities providing more advancements to our developers regarding secure transport of data between two points.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us on Slack at https://botdoc.io/slack/ or api@botdoc.io

Thanks,
Botdoc API Team

Hello Botdoc Developers,

Botdoc will have a new update running in our SANDBOX environment TOMORROW December 21, 2022 @ 7am MST!

This update will hit our production servers estimated Sunday January 8 2023 at 2am MST. We will send another email next week confirming.

Here is the NEW feature to Botdoc’s API Developers SANDBOX platform:

• Scheduler –  With this scheduler feature, you are now able to book and schedule meetings/appointments during business hours via the P2 container with the added ability to customize dates and times.

Affected Product/Service: Botdoc API Sandbox only

Why we’re doing this:
This will give developers/clients the opportunity to perform tests in the SANDBOX with a new version if they feel they need based on the changelog of the new version.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us on Slack at https://botdoc.io/slack/ or api@botdoc.io

Thanks,
Botdoc API Team

Hello API Developers,

On Sunday November 20, 2022 at 2:00am MST there will be a scheduled service update to Botdoc API.  We anticipate this planned update will take approximately 1 hr to perform.

Service updates to Botdoc’s API Developers platform, which include:

• Sending email out when certificates are about to expire.
• Added the ability to set a redirect to after a P2 Container completes.
• Add SMS templates ability
• Minor visual bug fixes on Secure Session page
• Update Acuant, customer can now click to send ID vs automatically sending after customer takes second photo of their Id.
• Moving user to the Complete page after a Container is killed.
• Added a new entity, LiketimeMeta. This entity holds Container EVent Values that happen during the lifetime of a Container. Check our documentation to read more on the events that are stored currently
• Allowing the P2 session to be embeded into iframes

Affected Product/Service: API Production Interface ONLY (Sandbox had this version as of November 13, 2022)

Expected Behavior:
Service updates/maintenance are normal deployments which won’t cause any impact to production or to the development tools. They happen with no impact to the functionality of the platform or customer applications.   However, although this is very rare, if for any reason there may be an interruption of the functionality of deployment workflows and tools, it will be resolved within our expected maintenance window.

Why we’re doing this:
Botdoc is expanding NEW features to our developers.  These new updates and features expand capabilities providing more advancements to our developers regarding secure transport of data between two points.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us on Slack at https://botdoc.io/slack/ or api@botdoc.io

Thanks,
Botdoc API Team

Hello Botdoc Developers,

Botdoc will have some new updates running in our SANDBOX environment on November 13, 2022 @ 2am MST!

These updates will hit our production servers estimated Sunday November 20, 2022 at 2am MST. We will send another email next week confirming.

Remember, we are changing our LIVE deployment process.

A week or two before a Production deployment, we will make the new version available in our Sandbox environment. This will give developers/clients the opportunity to perform tests with a new version if they feel they need based on the changelog of the new version.  Any tweaks and changes found by developers will take place during this testing phase in Sandbox if needed before rolling to Production.

Here are the features to Botdoc’s API Developers SANDBOX platform:

• Sending email out when certificates are about to expire.

• Added the ability to set a redirect to after a P2 Container completes.

• Add SMS templates ability

• Minor visual bug fixes on Secure Session page

• Update Acuant, customer can now click to send ID vs automatically sending after customer takes second photo of their Id.

• Moving user to the Complete page after a Container is killed.

• Added a new entity, LiketimeMeta. This entity holds Container EVent Values that happen during the lifetime of a Container. Check our documentation to read more on the events that are stored currently (https://sandboxapi.botdoc2024.tbgsites.com/documentation/#section/Objects/LifetimeMeta). (documention will show on this URL AFTER the sandbox deploy)

• Allowing the P2 session to be embeded into iframes

Affected Product/Service: Botdoc API Sandbox only

Why we’re doing this:
This will give developers/clients the opportunity to perform tests in the SANDBOX with a new version if they feel they need based on the changelog of the new version.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us on Slack at https://botdoc.io/slack/ or api@botdoc.io

Thanks,
Botdoc API Team

Hello API Developers,

On Sunday August 28, 2022 at 2:00am MST there will be a scheduled service update to Botdoc API.  We anticipate this planned update will take approximately 1 hr to perform.

Service updates to Botdoc’s API Developers platform, which include:

• Added assets manager. Allow users to send images in order to use them as assets on their Custom CSS
• Added a new Configuration where users can change the behavior of the Features when a Container completes. Currently, any Feature on a pending state is moved to a completed state once the Container itself completes. This configuration allows users to control the state change of the Feature(s) of all Containers in that Apikey, controlling if the Features should transition to a “complete” state or “expired” state.
• Added a new Configuration where users can enable or disable HTML tag stripping from the Webhooks Payload data.
• Added a “Download All” functionality to P2 Pushes and, PushPull Pushes. When enabled, a “download all” button will appear as the first item in the file list received by an user. This functionality will be disabled on the Push if the size of all files exceeds 30 Megabytes. In this case, the files on that Push must be downloaded individually.
• Updated typos in Documentation
• Updated Two Factor Authentication page on the Secure Session. We will now display to the user all of its TFA receiving methods on the same page. This will allow users to request the code again through the same page.
• Added new CSS classes to Secure Session HTML elements, so users can select different buttons using CSS selectors according to the Feature(s) states of that Container.
• Updated the file removal behavior on a Pull. Users were able to remove files only after its upload was complete. Now, users can cancel the upload of the files both on a P2 Pull and PushPull Pull.
• Increased valid window of the TFA codes to 600 seconds. Each code sent on the TFA had a valid window of 180 seconds. This means, the user had to input the code in a maximum of 3 minutes, otherwise he/she would get a “wrong code” error. However, emails may delay according to different providers, this window was not large enough in a few scenarios. Now the TFA codes will be valid for approximately 10 minutes. After the first valid code is used, all previous codes sent (if the user sent more than one) are invalidated.
• Updated accessibility elements on the Secure Session page
• Adde new attributes to Acuant Feature to control the process mode of the IDs and, the authentication sensitivity of the validation
• Create a new entity called “LifetimeMeta”. This entity relates directly with the Container and, it will hold custom metadata about the Container and its related Entities during its lifecycle. Check our API docs in order to see all data stored as LifetimeMeta.

Affected Product/Service: API Production Interface ONLY (Sandbox had this version as of August 21, 2022)

Expected Behavior:
Service updates/maintenance are normal deployments which won’t cause any impact to production or to the development tools. They happen with no impact to the functionality of the platform or customer applications.   However, although this is very rare, if for any reason there may be an interruption of the functionality of deployment workflows and tools, it will be resolved within our expected maintenance window.

Why we’re doing this:
Botdoc is expanding NEW features to our developers.  These new updates and features expand capabilities providing more advancements to our developers regarding secure transport of data between two points.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us on Slack at https://botdoc.io/slack/ or api@botdoc.io

Thanks,
Botdoc API Team

On Sunday August 21, 2022 at 2am MST there will be scheduled down time to perform upgrades to Botdoc.  We anticipate this planned outage will take approximately 1 hour to perform.

We’re adding some BIG features to Botdoc’s platform, which include:

• Adding a searchable subject line column to the Push and Pull details page
• Updated the file removal behavior on a Pull. Users were able to remove files only after the upload was complete. Now, users can cancel the upload of the files during upload if needed.
• Updates on white-label syncing on the P2
• Bug fixes

Note:  Features and updates are no longer supported by Internet Explorer

Affected Product/Service: Botdoc Interface

Expected Behavior:
Botdoc’s interface will be inaccessible during this scheduled maintenance.  Users Requests and Sends (inbound and outbound data/communications) will NOT be processed during this period.

Why we’re doing this:
Botdoc has received great feedback from its USERS therefore our team is expanding NEW features to our clients.  These new updates and features expand capabilities providing more advancements to our users regarding secure transport of data between two points.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us at support@botdoc.io

Thanks,
Botdoc Team

Hello Botdoc Developers,

Botdoc will have some new updates running in our SANDBOX environment on August 21, 2022 @ 2am MST!

These updates will hit our production servers estimated Sunday August 28, 2022 at 2am MST. We will send another email next week confirming.

Remember, we are changing our LIVE deployment process.

A week or two before a Production deployment, we will make the new version available in our Sandbox environment. This will give developers/clients the opportunity to perform tests with a new version if they feel they need based on the changelog of the new version.  Any tweaks and changes found by developers will take place during this testing phase in Sandbox if needed before rolling to Production.

Here are the features to Botdoc’s API Developers SANDBOX platform:

• Added assets manager. Allow users to send images in order to use them as assets on their Custom CSS
• Added a new Configuration where users can change the behavior of the Features when a Container completes. Currently, any Feature on a pending state is moved to a completed state once the Container itself completes. This configuration allows users to control the state change of the Feature(s) of all Containers in that Apikey, controlling if the Features should transition to a “complete” state or “expired” state.
• Added a new Configuration where users can enable or disable HTML tag stripping from the Webhooks Payload data.
• Added a “Download All” functionality to P2 Pushes and, PushPull Pushes. When enabled, a “download all” button will appear as the first item in the file list received by an user. This functionality will be disabled on the Push if the size of all files exceeds 30 Megabytes. In this case, the files on that Push must be downloaded individually.
• Updated typos in Documentation
• Updated Two Factor Authentication page on the Secure Session. We will now display to the user all of its TFA receiving methods on the same page. This will allow users to request the code again through the same page.
• Added new CSS classes to Secure Session HTML elements, so users can select different buttons using CSS selectors according to the Feature(s) states of that Container.
• Updated the file removal behavior on a Pull. Users were able to remove files only after its upload was complete. Now, users can cancel the upload of the files both on a P2 Pull and PushPull Pull.
• Increased valid window of the TFA codes to 600 seconds. Each code sent on the TFA had a valid window of 180 seconds. This means, the user had to input the code in a maximum of 3 minutes, otherwise he/she would get a “wrong code” error. However, emails may delay according to different providers, this window was not large enough in a few scenarios. Now the TFA codes will be valid for approximately 10 minutes. After the first valid code is used, all previous codes sent (if the user sent more than one) are invalidated.
• Updated accessibility elements on the Secure Session page
• Adde new attributes to Acuant Feature to control the process mode of the IDs and, the authentication sensitivity of the validation
• Create a new entity called “LifetimeMeta”. This entity relates directly with the Container and, it will hold custom metadata about the Container and its related Entities during its lifecycle. Check our API docs in order to see all data stored as LifetimeMeta.

Affected Product/Service: Botdoc API Sandbox only

Why we’re doing this:
This will give developers/clients the opportunity to perform tests in the SANDBOX with a new version if they feel they need based on the changelog of the new version.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us on Slack at https://botdoc.io/slack/ or api@botdoc.io

Thanks,
Botdoc API Team

On Sunday June 26, 2022 at 2am MST there will be scheduled down time to perform upgrades to Botdoc.  We anticipate this planned outage will take approximately 1 hour to perform.

We’re adding some BIG features to Botdoc’s platform, which include:

• P2 – Improving Synchronization between NOW prodcut and API (SMTP, CSS and others)
• Bug fixes on expired files
• Improvement on UX on PULL request pages.  Send/Finish button now has animation.

Note:  Features and updates are no longer supported by Internet Explorer

Affected Product/Service: Botdoc Interface

Expected Behavior:
Botdoc’s interface will be inaccessible during this scheduled maintenance.  Users Requests and Sends (inbound and outbound data/communications) will NOT be processed during this period.

Why we’re doing this:
Botdoc has received great feedback from its USERS therefore our team is expanding NEW features to our clients.  These new updates and features expand capabilities providing more advancements to our users regarding secure transport of data between two points.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us at support@botdoc.io

Thanks,
Botdoc Team