Botdoc Support Plans
Benefits
Guaranteed Response
Dedicated Technical Account Manager
A dedicated Technical Account Manager that knows your setup and history, so no time is wasted on fixing problems that come up.
24×7 Phone and Email Support
If your mission-critical services need immediate 24×7 support, we have a support plan built for you. Contact our support team via email anytime, any day for urgent help @ support@botdoc.io
** For Platinum Support Plan where we have a dedicated Technical Account Manager assigned, please note that it is a long-term engagement with a minimum of 12 months commitment.
Expert Help When You Need It. From a Developer plan to Platinum support.
Support Plans
| Developer | Gold | Platinum | |
|---|---|---|---|
| Price per Month | Free | $1,000 | $2,500 |
Priority Level and Guaranteed Response Times
(Guaranteed response times are based on priority levels)
| Ticket Priority |
Developer |
Gold
Response Times |
Platinum
Response Times |
|
P1
BUSINESS CRITICAL |
N/A | Within 1 business hours | Within 1 hour (24×7) |
|
P2
BUSINESS CRITICAL |
N/A | Within 2 business hours | Within 2 business hours |
|
P3
DEGRADED SERVICE |
N/A | Within 4 business hours | Within 4 business hours |
|
P4
GENERAL ISSUE |
Yes | Within 8 business hours | Within 8 business hours |
|
Email Support
(business hours) |
Yes | Yes | Yes |
| Email & Phone Support (24×7) | No | No | Yes |
| Technical Account Manager | No | No | Yes |
| Support Escalation Line | No | No | Yes |
The Monitoring Service reports of availability are currently available at https://status.botdoc.io/
Notice: Botdoc Support team works standard business hours in the Americas. For full details, please see Botdoc Support Business Hours.
** For Platinum Support Plan where we have a dedicated Technical Account Manager assigned, please note that it is a long-term engagement with a minimum of 12 months commitment.