Botdoc Support Plans

BENEFITS

Guaranteed Response

Guaranteed response times rely on an inquiry’s priority level. Your most critical issues will immediately move to the top of the list.

Dedicated Technical Account Manager

A dedicated Technical Account Manager that knows your setup and history, so no time is wasted on fixing problems that come up.

24×7 Phone and Email Support

If your mission-critical services need immediate 24×7 support, we have a support plan built for you. Contact our support team via email anytime, any day for urgent help @ support@botdoc.io

** For Platinum Support Plan where we have a dedicated Technical Account Manager assigned, please note that it is a long-term engagement with a minimum of 12 months commitment.

Expert Help When You Need It. From a Developer plan to Platinum support.

Support Plans

	Developer	Gold	Platinum
Price per Month	Free	$1,000	$2,500

Priority Level & Guaranteed Response Times

(Based on priority level)

Ticket Priority	Developer	Gold Response Times	Platinum Response Times
P1 BUSINESS CRITICAL	N/A	Within 1 business hours	Within 1 hour (24×7)
P2 BUSINESS CRITICAL	N/A	Within 2 business hours	Within 2 business hours
P3 DEGRADED SERVICE	N/A	Within 4 business hours	Within 4 business hours
P4 GENERAL ISSUE	Yes	Within 8 business hours	Within 8 business hours
Email Support (business hours)	Yes	Yes	Yes
Email & Phone Support (24×7)	No	No	Yes
Technical Account Manager	No	No	Yes
Support Escalation Line	No	No	Yes

The Monitoring Service reports of availability are currently available at https://status.botdoc.io

Notice: Botdoc Support team works standard business hours in the Americas. For full details, please see Botdoc Support Business Hours.

** For Platinum Support Plan where we have a dedicated Technical Account Manager assigned, please note that it is a long-term engagement with a minimum of 12 months commitment.