Support Plans
Developer | Gold | Platinum | |
---|---|---|---|
Price per Month | Free | $1,000 | $2,500 |
Priority Level & Guaranteed Response Times
(Based on priority level)
Ticket Priority |
Developer | Gold
Response Times |
Platinum
Response Times |
P1
BUSINESS CRITICAL |
N/A | Within 1 business hours | Within 1 hour (24×7) |
P2
BUSINESS CRITICAL |
N/A | Within 2 business hours | Within 2 business hours |
P3
DEGRADED SERVICE |
N/A | Within 4 business hours | Within 4 business hours |
P4
GENERAL ISSUE |
Yes | Within 8 business hours | Within 8 business hours |
Email Support
(business hours) |
Yes | Yes | Yes |
Email & Phone Support (24×7) | No | No | Yes |
Technical Account Manager | No | No | Yes |
Support Escalation Line | No | No | Yes |
The Monitoring Service reports of availability are currently available at https://status.botdoc.io
Notice: Botdoc Support team works standard business hours in the Americas. For full details, please see Botdoc Support Business Hours.
** For Platinum Support Plan where we have a dedicated Technical Account Manager assigned, please note that it is a long-term engagement with a minimum of 12 months commitment.