Planned Maintenance

(API LIVE/PRODUCTION)

Dear Valued Developer,

On Sunday Sept 14, 2025 at 2:00am MST there will be a scheduled service update to Botdoc API Production.  We anticipate this planned update will take approximately 1 hr to perform.

Service updates to Botdoc’s API Developers platform, which include:

• Updating internal cleanup tasks

• Updating identifier generation of Webhook Identifiers

• Updating PushPull Containers configurations.

  • Endpoint<base_url>/v1/request/had its index ‘custom_config’ changed. When supplying configurations for the creation of the Container, those will be calculated at the time of creation, meaning the GET requests won’t return the configurations sent for creation.

• Ability to create read-only keys for reporting purposes

Affected Product/Service: API Production Interface ONLY (Sandbox had this version as of Sept 5, 2025)

Expected Behavior:
Service updates/maintenance are normal deployments that won’t cause any impact on production or development tools. They happen with no impact to the functionality of the platform or customer applications.   However, although this is very rare, if for any reason there is an interruption of the functionality of deployment workflows and tools, it will be resolved within our expected maintenance window.

Why we’re doing this:
Botdoc is expanding NEW features to our developers.  These new updates and features expand capabilities providing more advancements to our developers regarding secure transport of data between two points.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us on Slack at https://botdoc.io/slack/ or api@botdoc.io

Best regards,

Your Botdoc Team