When it comes to customer loyalty, many examples might come to mind: your go-to grocery store, the place you get coffee every week, or your favorite place to buy clothes. Few people might think specifically of patient loyalty in the healthcare industry, and for those...
For a multitude of reasons, from younger generations making up more of today’s customer base to COVID-19 driving digital transformations across industries, healthcare has completely changed within the last few years. Perhaps you can remember what going to the doctor...
Although some people might think that the fax machine is a relic of the past, much like flip phones or dial-up internet, the truth is that online faxing and fax machine usage is growing again. This comes as no surprise since the worldwide shift to digital solutions in...
Third International Patent Sets High Expectations for Continued Global Growth COLORADO SPRINGS, CO — January 20, 2021 — Botdoc, a global leader in customer experience technology, today announced the approval of their patent in Australia. This patent,...
A lot has changed in the last two years about the way we do business. The job of the IT administrator, operations manager, human resources, or a tech team within an organization has officially been turned upside down. “Standard” protocols now include things that...
“You’ve been the victim of a data breach.” That’s a sentence you never want to have to say to your customers, but the reality is, the threat is never far away. Hackers are getting more sophisticated and with the increase in remote workers (and subsequent software...
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