Planned Maintenance (API Sandbox)
Dear Valued Developer,
On Friday November 14, 2025 at 4:00am MST there will be a scheduled service update to Botdoc API Sandbox. We anticipate this planned update will take approximately 1 hr to perform.
Service updates to Botdoc’s API Developers platform, which include:
- ID Scan Passport/Passport Card support – ID scan now allows for the scanning and collection of data for passports and passport cards.
- Short URL generation improvements
- Callback data listing and retrieval improvements – Enhances how callback data is organized and accessed, making it faster and easier to retrieve detailed transaction information.
- Webhook data retention update (240 → 120 days) – Webhook data will now be stored for 120 days instead of 240, aligning with new data management policies and optimizing storage efficiency.
- New webhook for HEIC image conversion (P2 Pull) – A new notification now triggers when iPhone-format (HEIC) images are automatically converted to JPEG. End users won’t see any difference, it simply improves compatibility and transparency.
Affected Product/Service: Botdoc API Sandbox only.
*Production will be deployed on Sunday November 23, 2025
Expected Behavior:
Service updates/maintenance are normal deployments which won’t cause any impact to production or to the development tools. They happen with no impact to the functionality of the platform or customer applications. However, although this is very rare, if for any reason there may be an interruption of the functionality of deployment workflows and tools, it will be resolved within our expected maintenance window.
Why we’re doing this:
Botdoc is expanding NEW features to our developers. These new updates and features expand capabilities providing more advancements to our developers regarding secure transport of data between two points.
We appreciate your patience and understanding. If you have any questions or concerns you can reach us on Slack at https://botdoc.io/slack/ or api@botdoc.io
Best regards,
Your Botdoc Team