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IRONCORE + BOTDOC — FOR BANKS, COMMUNITY BANKS AND CREDIT UNIONS
You already pay for "secure email" or a customer portal. The encryption works. The customer experience is the problem. Botdoc Spark gives every banker on your team one personal URL, sent over text or email, with no login or app for your customer to fight through. Encrypted document movement, ID verification, and signatures, all in the same conversation. Deployed and supported by Ironcore.
THE REAL PROBLEM
Walk through what your retail customer goes through every time you send a sensitive document through your current secure platform. Three abandonment patterns we hear at every community bank we talk to:
Clicks the link. Platform asks them to create an account. They forget the password from last time. Request a reset. Email lands in spam. They give up. Three days later your banker calls to confirm receipt and the customer asks if you can just email the PDF directly. So you do. Unencrypted, because the alternative was no document at all.
They've handled too many secure-email flows in their career. They tell your advisor "just fax it" or "I'll come to the branch." Now you're paying a Tier-1 advisor to do branch runs because the tool added friction instead of removing it.
Trying to upload pay stubs from their phone. The portal won't accept a phone photo. They spend twenty minutes hunting for a scanner, give up, and text the photos to the loan officer's personal cell phone. Compliance just left the chat.
Customer clicks one link, sent over text or email. No login. No app. No password. They take a photo with their phone, attach it, hit send. ID verification and signatures live in the same conversation. The encryption your auditor needs is there. The customer never sees it.
Every chip above is a workflow your bank already runs. Every one of them, delivered through a Botdoc Spark personal URL, is finished in the same conversation, examiner-friendly the same day, and your customer never abandons the link halfway.
BOTDOC SPARK
Every banker on your team gets a personal URL. The banker sends it over text or email, the customer's choice. The customer clicks once: no login, no password, no app to install. From inside that one link the banker can send files, pull documents back (phone photo accepted), capture ID verification, collect a signature, and hold an encrypted conversation. Add a co-applicant, spouse, audit firm, or third-party verifier into that same encrypted thread, then remove them when the workflow is done.
Banker delivers a personal URL over text or email. Customer's choice. The customer clicks once and is in a verified browser session. No login. No app. No password.
Send files. Pull documents back (phone photo accepted). Capture an ID verification. Collect a signature. Add a co-applicant or third-party verifier into the same encrypted thread. Remove them when the workflow is done.
Every send, pull, signature, and message rolls up into one thread per customer. Find everything by who you talked to, not by which portal a document went through. Nothing for the customer to forget, nothing for your help desk to reset.
Every send, pull, ID verification, signature, and encrypted conversation captured at the platform level, not the email log. Reportable on demand for FFIEC, GLBA, BSA, and your state regulator.
Botdoc Spark is the same patented Secure Digital Transport engine that has moved sensitive documents inside regulated workflows for ten years. Banking, lending, healthcare, government. Same architecture, same audit posture.
WHAT'S INSIDE
Botdoc Spark is one product, not a suite. Every banker on your team has the same toolkit on day one. Each capability is designed around removing friction from the customer side, not the bank side.
Every banker has one URL. Customer clicks it once. No PIN, password, login, account, app, or software to learn. Works on any phone, any browser, no plugins.
Banker chooses how to deliver. SMS for the wealth client who never opens email. Email for the loan applicant who lives in their inbox. Customer experience identical from there.
Pay stub, ID, signed form, whatever the customer can take a picture of. No scanner. No flatbed. No upload tool. They tap the camera, snap, send. Encrypted in transit.
Identity verification and signature capture happen inside the same conversation as the document movement. No DocuSign or Jumio handoff. One link, one flow.
Loop a co-applicant, spouse, third-party verifier, or audit firm into the encrypted conversation, then remove them when the workflow no longer needs them. No other secure tool offers add-and-remove inside one encrypted thread.
One view of every send, pull, signature, and conversation in flight. Each banker sees their own queue. Compliance officer sees the bank-wide queue. Admins generate the reports your examiner already asks for.
THE IRONCORE + BOTDOC STACK
All three sit on the same patented Secure Digital Transport engine. All three deployed by Ironcore. No new vendor for your line-of-business to onboard.
Customer-facing secure document transport. Every banker on your team gets a personal URL for sending, pulling, and conversing with customers. End-to-end encryption, compliance-grade audit trail.
Botdoc Spark product page →Encrypted scan-to-email from the MFP. Closes the audit gap on outbound documents from inside the bank. Five-minute per-device deployment, no firmware change.
Ironcore + SecureMFP page →Identity verification baked into the document workflow. Confirms the person on the other end of an account-opening, loan, or beneficial-ownership packet before the document is released.
Botdoc ID Verify product page →WHY IRONCORE
Ironcore is one of the few privately held managed IT providers built specifically for community banks. FDIC-examined, SOC-certified, ICBA Preferred Service Provider. Founded by data-center professionals who met at Fiserv. Botdoc supplies the patented Secure Digital Transport engine. Ironcore owns the deployment, the rollout to your bankers, and the change-management cadence with your team. No new vendor for your line-of-business to onboard.
Ironcore already manages your network, your firewall, your M365 environment, your cybersecurity posture, and (through Finosec Governance 360) your compliance dashboard. Botdoc Spark is the customer-facing document layer that sits on top of that work. Ironcore deploys it the same way Ironcore deploys everything else: hands on, white-glove, the phone gets answered.
THE CONVERSATION
Thirty minutes. Tracy Fox or JP from Botdoc joins, with Ironcore on the line. The agenda is small on purpose.
The calendar routes to Tracy Fox and JP on the Botdoc side. Ironcore joins the call as your deploying partner.