Planned Maintenance (API Sandbox)

Dear Valued Developer,

On Tuesday July 29, 2025 at 2:00am MST there will be a scheduled service update to Botdoc API Sandbox.  We anticipate this planned update will take approximately 1 hr to perform.

Service updates to Botdoc’s API Developers platform, which include:

• Added a new configuration to automatically convert HEIC/HEIF to JPEG
• Added new fields to Requester entity (remote_id and disabled)
• Added new notification to user when a SSL certificate is about to expire
• Added customizable notifications for account balances, allowing users to receive alerts when their balance reaches a user-defined threshold
• Fixed Requester.email attribute lookup field, regular filters were not behaving as expected (contains, in, exact)
• Fixed the ‘Switch App’ functionality that previously logged out users when switching apps on accounts with 2FA enabled

Affected Product/Service: Botdoc API Sandbox only

Expected Behavior:
Service updates/maintenance are normal deployments which won’t cause any impact to production or to the development tools. They happen with no impact to the functionality of the platform or customer applications.   However, although this is very rare, if for any reason there may be an interruption of the functionality of deployment workflows and tools, it will be resolved within our expected maintenance window.

Why we’re doing this:
Botdoc is expanding NEW features to our developers.  These new updates and features expand capabilities providing more advancements to our developers regarding secure transport of data between two points.

We appreciate your patience and understanding.  If you have any questions or concerns you can reach us on Slack at https://botdoc.io/slack/ or api@botdoc.io

Best regards,

Your Botdoc Team