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On Sunday January 30, 2022 at 2am MST there will be scheduled down time to perform upgrades to Botdoc. We anticipate this planned outage will take approximately 30 minutes to perform.

We’re adding some BIG features to Botdoc’s platform, which include:

  • PUSH 2 step authentication (code expires in 3 minutes vs 60 seconds)
  • PUSH 2 step authentication – Pin code and Delivery ID# were listed on the email and mobile notifications. Delivery ID# has been removed to stop any confusion of what the pin code is.
  • Queue – Notify selected users or all users of incoming requests into your Teams Queue. Owners and Admins of the Team can select any user or all users in a Queue to receive an email notification when incoming requests arrive. This feature is defaulted as disabled until the Owner/Admin checks the box/users. Once this notification box is checked, those users will receive an email notification of all incoming requests to this Queue where the user can then assign to themselves or to another user.
  • DocuSign updates
  • Personal URL page/Customer view – Added a more defined “send me files securely” button.

Note: Features and updates are no longer supported by Internet Explorer

Affected Product/Service: Botdoc Interface

Expected Behavior:
Botdoc’s interface will be inaccessible during this scheduled maintenance. Users Requests and Sends (inbound and outbound data/communications) will NOT be processed during this period.

Why we’re doing this:
Botdoc has received great feedback from its USERS therefore our team is expanding NEW features to our clients. These new updates and features expand capabilities providing more advancements to our users regarding secure transport of data between two points.

We appreciate your patience and understanding. If you have any questions or concerns you can reach us at support@botdoc.io

Thanks,
Botdoc Team