Hello Botdoc Users Our SMS servicer (Twilio) is STILL currently experiencing issues with their infrastructure. This is causing SMS delays from our platform but specifically with US T-Mobile: SMS and MMS Delivery and Report Delays and Failures to US T-Mobile SMS...
Security Updates and Alerts
Botdoc API SANDBOX update March 23, 2022
Hello Botdoc Developers, Botdoc will have some new updates running in our SANDBOX environment on March 23, 2022 @ 4am MST! These updates will hit our production servers estimated Sunday April 3, 2022 at 2am MST. We will send another email next week confirming....
Botdoc API LIVE/PRODUCTION Planned Maintenance
Hello API Developers, On Sunday February 20, 2022 at 2:00am MST there will be a scheduled service update to Botdoc API. We anticipate this planned update will take approximately 1 hr to perform. Service updates to Botdoc’s API Developers platform, which include:...
Botdoc API SANDBOX Planned Maintenance
Hello API Developers, Botdoc will have some new updates running in our SANDBOX environment on Friday February 11th, 2022 @ 3am MST! These updates will hit our production servers estimated Sunday February 20, 2022 at 2am MST. We will send another email next week...
Botdoc Now Product Planned Maintenance
On Sunday January 30, 2022 at 2am MST there will be scheduled down time to perform upgrades to Botdoc. We anticipate this planned outage will take approximately 30 minutes to perform. We’re adding some BIG features to Botdoc’s platform, which include: PUSH 2 step...
Terms of Service Update
Important Notice Hello Botdoc Users At Botdoc, we’re constantly working to improve our products and services for you. As our offerings evolve, our Terms of Service (“Terms”) will also evolve accordingly. To that end, we wanted to let you know we recently updated our...
Botdoc Now Product Planned Maintenance
On Wednesday December 29, 2021 at 2am MST there will be scheduled down time to perform upgrades to Botdoc. We anticipate this planned outage will take approximately 1 hour to perform. We’re adding some BIG features to Botdoc’s platform, which include: NEW - Email...
Announcing Our Newest Product Launch “The QUEUE”!
Botdoc NOW Product Planned Maintenance On Sunday, October 24, 2021 at 2am MST there will be scheduled down time to perform upgrades to Botdoc. We anticipate this planned outage will take approximately 1 hour to perform. Botdoc's newest product launch “the QUEUE”! Its...
Important Message – New Inbound IP address for the Botdoc NOW product
Important Notice Hello Botdoc Users, Starting November 8, 2021, Botdoc will have a NEW inbound IP address related to app.botdoc.io (The NOW product) Many of our Users will notice no change however, if you control the IPs in your firewall you will need to allow/add the...
Botdoc NOW Product – Planned Maintenance Outage/Security Updates September 19, 2021
On Sunday September 19, 2021 at 2am MST there will be scheduled down time to perform upgrades to Botdoc. We anticipate this planned outage will take approximately 1 hour to perform. We’re adding some BIG features to Botdoc’s platform, which include: NEW - Adobe Sign...